POLICIES
All products sold at LASH CRYSTALS are final sale. All products are non-refundable. LASH CRYSTALS is not responsible for items that have been damaged due to shipping services. All orders are shipped using Canada Post or Fedex and can be tracked using the personalized tracking link provided in the shipping confirmation email.
Please allow 1-2 business days for shipping orders to be processed. Once orders have been shipped out, the shipping time frame begins from that day onwards. Shipping and processing time frames are separate from one another. During busy time periods, such as holiday seasons and product sales, please allow for additional time to process all orders. There will be no refunds, returns or exchanges given due to the delay in processing times. Once packages are handed off to shipping carriers, LASH CRYSTALS is no longer responsible for the package. LASH CRYSTALS is not responsible for lost/stolen packages. Any questions or concerns regarding the location of package, must be directed towards the shipping carrier. Any questions or concerns regarding the contents or quality of package must be directed towards LASH CRYSTALS.
Please allow 1-2 business days for shipping orders to be processed. Once orders have been shipped out, the shipping time frame begins from that day onwards. Shipping and processing time frames are separate from one another. During busy time periods, such as holiday seasons and product sales, please allow for additional time to process all orders. There will be no refunds, returns or exchanges given due to the delay in processing times. Once packages are handed off to shipping carriers, LASH CRYSTALS is no longer responsible for the package. LASH CRYSTALS is not responsible for lost/stolen packages. Any questions or concerns regarding the location of package, must be directed towards the shipping carrier. Any questions or concerns regarding the contents or quality of package must be directed towards LASH CRYSTALS.
Please ensure you enter the correct address when checking out. If address is incorrect and the shipping carrier returns package to sender, you must repay for shipping costs in order to re-ship order out. There will be no refunds for shipping costs if order is cancelled.